SHIPPING & DELIVERY
Vacbagdirect.com.au uses the Australia Post e-parcel system for the majority** of our orders. This system uses standard Australia Post delivery time frames ex postcode 2112. You can find these on the Australia Post website www.auspost.com.au under the DELIVERY TIMES tab.
All orders are traceable through the e-parcel system. Your tracking number will be sent to the email address or mobile phone number you provide with your order, once the parcel is scanned for the first time by Australia Post.
- Australia Post will deliver to the address you nominate as the SHIPPING INFORMATION on your order. Please ensure you are clear and specific with these address details and include all relevant information that will enable a smooth delivery (eg – include company name if delivery is to a business address; include floor number if delivery is to a high-rise building). This will avoid any unnecessary postage fees for returned orders. Please note:-
Orders returned to us by Australia Post unclaimed will be automatically refunded. The $10 fee, charged to us by Australia Post for an item returned unclaimed, will be deducted from your refund. This charge also applies to parcels that are marked return to sender.
- Should you not be at home/or available to sign for your delivery, Australia Post should leave a card advising you to collect from your parcel from the local post office. Please ensure that you follow up and collect your parcel - Australia Post will only hold parcels for 10 days before they are returned to sender, again incurring additional postage charges*.
If your order has not been delivered within the standard delivery times as quoted by Australia Post ex postcode 2112 and you have not received a collection card, please check the tracking information on the Australia Post website - www.auspost.com.au using the tracking number emailed to the address provided with your order. Alternatively, you can contact us via email and we can check the tracking or follow up through the Australia Post Business Centre on your behalf.
- Our offer of Free Shipping for an order of 10 or more items applies to orders delivered to Australian addressees and to addresses accessible by the Australia Post network only. Prices to ship to overseas and remote Australian addresses are available upon request.
- **At times we may use a courier service other than Australia Post. You will be advised prior to shipment if this applies to your order.
REQUEST FOR DELIVERY WITHOUT A SIGNATURE
A request for a safe drop (delivery without a signature) can be accomodated however, this is done at the addressees' risk. The addressee is responsible for any replacement expenses. Vacbag Direct does not accept responsibility for these parcels once they are dispatched by us and are in the Australia Post network.
- Requests for particular delivery instructions must be emailed to firstname.lastname@example.org.